Privacy Policy

Personal Data

We may collect the following personal information:

• Full name and contact details (email address, phone number, WhatsApp number)
• Educational background and academic records
• Passport and identification documents
• Financial information for scholarship applications
• Language proficiency test results (HSK, IELTS, etc.)
• Any other information you provide in application forms or communications

Non-Personal Data

We automatically collect certain information when you visit our website:

• Browser type and version
• IP address and device information
• Pages visited and time spent on our website
• Referring website addresses

We use the collected information for the following purposes:

• Processing your applications to educational institutions in China and Singapore
• Providing consultation and advisory services
• Communicating with you about your application status and updates
• Matching you with suitable scholarship programs and universities
• Preparing and submitting required documentation to educational institutions
• Providing HSK test preparation and related services
• Improving our website and services
• Sending promotional materials and updates (with your consent)
• Complying with legal obligations and regulatory requirements

We may share your information with:

• Educational Institutions: Universities and colleges in China and Singapore for application processing
• Government Authorities: Immigration departments and scholarship boards as required
• Service Providers: Third-party vendors who assist in our operations (e.g., document translation, courier services)
• Legal Requirements: When required by law or to protect our rights and safety

We do not sell, trade, or rent your personal information to third parties for marketing purposes.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure servers and encrypted data transmission
• Access controls and authentication procedures
• Regular security assessments and updates
• Staff training on data protection practices

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Application documents and records are typically retained for 7 years in accordance with Singapore's business record-keeping requirements.

Under Singapore's PDPA, you have the right to:

• Access: Request access to your personal data we hold
• Correction: Request correction of inaccurate or incomplete data
• Withdrawal: Withdraw consent for data collection, use, or disclosure
• Data Portability: Request a copy of your data in a commonly used format

To exercise these rights, please contact us at nicolewang@questeducation.asia. We will respond to your request within 30 days.

Our website uses cookies and similar tracking technologies to enhance user experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for website functionality
• Analytics Cookies: To understand how visitors use our website
• Preference Cookies: To remember your settings and preferences

You can control cookies through your browser settings, but disabling them may affect website functionality.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are intended for individuals aged 16 and above. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child under 16, please contact us immediately.

Your information may be transferred to and processed in countries outside Singapore, including China, for the purpose of processing your educational applications. We ensure that appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: